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Jonathan Yeomans February 5, 2008 • Announcements
Welcome to Zendesk, Contigo's Support Portal. Zendesk allows end users to raise tickets, review the status of these tickets and also search our knowledge base for solutions to common issues.
Please contact our Support Team on 08456 432 348 with any issues regarding this service.
Contigo Support August 21, 2012 • Announcements
Information required when creating a Support ticket.
Select ‘Submit a Request’ at the top of the screen.
Description - The description should commence with ‘Company Name and Application’ and then include a full description of the incident including:
o A detailed breakdown of the steps taken to produce the incident
o Priority of the ticket
o Expected behavior
o The environment & version that the issue was found in
o Screen shots of the issues (the screen prints can be saved to word and attached using the Attachment(s) browse function at the bottom of the screen).
o The name of the user who found the incident should be included in the description.
Change Request – set to Yes for Change Requests, if not left blank.
Client Ticket Id – can be left blank or a Company reference number can be entered.
Other fields should be left blank.
When the Submit button is selected a Zendesk issue is created and Contigo will receive notification of this.
**Please note that this level of detailed information is still required even if we have access to your system via VPN or via a back up. Please note failure to provide this information could lead to a delay in your ticket being resolved.